Troubleshooting

Yes, though normally in use your ability to run appliances is constrained by the capacity of both your inverter and battery, regardless of whether loadshedding occurs. When your solar system is on, everything that is on the system will always be in use and therefore you will always be limited by the capacity of your system. Therefore, you will always need to manage your consumption. 

This issue could be due to one of three factors: 

1. a) The battery charge might be low. b) You may be exceeding the inverter’s capacity. c) The battery capacity could be maxed out.

To solve this issue: 

1. a) Verify the charge level of your battery. b) Turn off appliances that aren’t critical to lessen the electrical load.

Follow these steps to address the issue: 

Step 1: Move the changeover switch to the Eskom/utility supply to circumvent the system.

Step 2: Look at your inverter display for any error messages.  

Step 3: Consult the manual for troubleshooting guidance (here, you can insert a link to the inverter’s troubleshooting section).

The app may be temporarily unavailable due to scheduled online maintenance. Typically, it’s best to wait 24 hours, as it often resumes working after this period. However, if the app is still not operational after 24 hours, consider the following possibilities: 

1. Your internet connection may be disrupted. 
2. The password for your router may have changed, necessitating an update in your app’s settings. 
3. Ensure your internet connection uses a 2.4GHz frequency, which is required for the app’s connectivity. 
4. The app may not be compatible with your smartphone.

The required password is the one you created during the app’s initial setup. You should note down your chosen password and store it securely. If you’ve forgotten your password, please use the ‘forgot password’ feature and proceed with the instructions provided to reset it. 

If your battery has run out of charge, you’ll need to wait for either the Eskom grid to reactivate or daylight to enable the solar panels to begin recharging the battery. If the power from both Eskom and the solar panels is available but the inverter isn’t operating, a restart may be necessary. If the battery fails to recharge or doesn’t turn on, try powering it off and then on again to reboot it or press the reset button, if available, on the battery unit. 

The inverter constantly handles electrical current around the clock. Typically, when the system is bearing a load, charging the battery, or producing substantial solar power, the inverter will heat up. It’s a standard operation for the fan to activate to cool the inverter down in these situations.