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Here are some Frequently Asked Questions
Troubleshooting FAQ's
Yes, though normally in use your ability to run appliances is constrained by the capacity of both your inverter and battery, regardless of whether loadshedding occurs. When your solar system is on, everything that is on the system will always be in use and therefore you will always be limited by the capacity of your system. Therefore, you will always need to manage your consumption.Â
This issue could be due to one of three factors:Â
- a) The battery charge might be low. b) You may be exceeding the inverter’s capacity. c) The battery capacity could be maxed out.
To solve this issue:Â
- a) Verify the charge level of your battery. b) Turn off appliances that aren’t critical to lessen the electrical load.
Follow these steps to address the issue:Â
Step 1: Move the changeover switch to the Eskom/utility supply to circumvent the system.
Step 2: Look at your inverter display for any error messages. Â
Step 3: Consult the manual for troubleshooting guidance (here, you can insert a link to the inverter’s troubleshooting section).
The app may be temporarily unavailable due to scheduled online maintenance. Typically, it’s best to wait 24 hours, as it often resumes working after this period. However, if the app is still not operational after 24 hours, consider the following possibilities:Â
- Your internet connection may be disrupted.Â
- The password for your router may have changed, necessitating an update in your app’s settings.Â
- Ensure your internet connection uses a 2.4GHz frequency, which is required for the app’s connectivity.Â
- The app may not be compatible with your smartphone.
The required password is the one you created during the app’s initial setup. You should note down your chosen password and store it securely. If you’ve forgotten your password, please use the ‘forgot password’ feature and proceed with the instructions provided to reset it.Â
If your battery has run out of charge, you’ll need to wait for either the Eskom grid to reactivate or daylight to enable the solar panels to begin recharging the battery. If the power from both Eskom and the solar panels is available but the inverter isn’t operating, a restart may be necessary. If the battery fails to recharge or doesn’t turn on, try powering it off and then on again to reboot it or press the reset button, if available, on the battery unit.Â
The inverter constantly handles electrical current around the clock. Typically, when the system is bearing a load, charging the battery, or producing substantial solar power, the inverter will heat up. It’s a standard operation for the fan to activate to cool the inverter down in these situations.Â
Trouble Shooting Inverters and batteries
Refer to document: User Manual for inverters and batteries
General FAQ's
Our company boasts 14 years of experience within the solar industry, during which we have provided over 1000 clients with customised energy-saving and solar solutions. With over 100 years combined experience.Â
All of our equipment is listed on the City of Cape Town’s (CoCT) approved equipment list, and our installations are certified by an accredited installation electrician, of which there are only 30 recognised individuals.Â
Yes, they are. Furthermore, Eco Direct distinguishes itself with a dedicated compliance division that certifies our systems.Â
Please visit our testimonials section on our website and consider our Google reviews to read about the experiences of our satisfied customers.Â
Solar systems require minimal maintenance due to the need to move parts. However, we recommend scheduling an annual electrical maintenance check for peace of mind. A professional and reputable service provider should clean The solar panels at least twice a year.Â
Yes, most of our systems have online applications that track live data on energy production and consumption. Based on seasonal variations and energy usage, you can use this information to adjust the settings for optimal system performance throughout the year.Â
The system can be transferred and reinstalled at a new location, although this service incurs a fee. We advise getting a quote for the removal and reinstallation process.Â
It is crucial to notify your insurance company. A solar system is a valuable long-term investment that adds to your property’s value and generates annual savings. Contact your insurance broker or company to explore coverage options and associated costs.Â
Solar FAQ's
Grid-tied solar systems are integrated with the national power grid, supplying surplus electricity back to the grid. On the other hand, off-grid systems are independent from the grid and require batteries to store extra electricity for future use.
The installation time for a solar system varies, ranging from one to three days for domestic and light commercial and upwards of 1 week for industrial systems, depending on the system’s size and intricacy.Â
The required number of solar panels is based on your home’s size, energy consumption, and the sunlight received in your area. A qualified installer can calculate the exact number you need. Eco Direct offer free energy assessments to reverse engineer a design for your solution. Â
With adequate maintenance, solar panels can function for over 25 years.Â
Load shedding involves temporarily shutting down the national power grid in specified areas to avoid a complete blackout. Solar systems allow for continued electricity generation and usage during these times.Â
Net metering is a utility billing mechanism that credits solar energy system owners for the electricity they add to the grid, which can be used to reduce their future electric bills.Â
Solar energy is a sustainable and clean energy source that does not emit pollutants; thus, utilising it decreases your carbon footprint and contributes to environmental protection.Â
Solar systems require minimal upkeep. Regular cleaning of the solar panels is recommended to maintain optimal efficiency, along with routine inspections for any potential damage.Â
PV panels capture solar energy during the day and convert it into direct current (DC) electricity. Since most homes use alternating current (AC), the DC electricity is then transformed to AC through an inverter for everyday use, storage, or sending back to the grid.Â
Solar systems are designed to be robust and withstand various weather conditions. Although some components may need replacement over time, the system should continue to produce electricity for 25 to 35 years.Â
While solar panels typically keep you connected to the grid, going off-grid is possible with a solar system that includes battery storage, particularly for locations without grid access.Â
Solar panels create less energy in cloudy weather and none at night. However, batteries can store excess energy produced during the day for use at night.Â
Solar panels connected to the grid will not operate during outages to protect utility workers. But, if equipped with batteries, your system can continue to provide power during these times.Â
Various factors, including available roof space, amount of shading, roof orientation, slope, material, and your current energy consumption, influence the cost of a solar energy system.Â
Professional solar companies charge for design services to share their expertise and prevent expensive errors. A well-designed system by professionals can save you time and money, ensuring a reliable system for years.Â
COC FAQ's
According to the Electrical Installation Regulations (EIR), every property owner or lessor must have a valid initial Certificate of Compliance (COC). This document verifies that your electrical installation has been inspected and confirmed to comply with the national standards outlined in SANS 10142-1. Any subsequent alterations or extensions to the installation require additional COCs, which supplement the original document per the EIR and the Occupational Health and Safety Act of 1993.
The initial COC is typically available through attorneys’ offices, the Deeds office, insurance companies, or banks, especially for property transfer purposes upon purchase. If you are renting, you must obtain the COC from your landlord, who can acquire it from the sources above. If a COC still needs to be in your possession, it is imperative to secure one.Â
We issue a supplementary COC for your solar or battery backup system. However, we need the initial COC for the property to provide you with a supplementary COC. With the initial COC, we can issue the supplementary one.Â
Lacking an initial COC could mean your insurance may not cover claims related to electrical issues on your property. Additionally, electrical appliance warranties might be invalidated without this certificate. It’s advised to consult with your insurance broker to confirm adequate coverage.Â
A supplementary COC is vital for your solar or battery backup system to verify its compliance with installation according to relevant regulations. The absence of this certificate could result in a lack of insurance coverage for any electrical problems. Furthermore, with a supplementary COC, you can insure and register the system with the City of Cape Town.Â
Municipal Registration FAQ's
Here are some frequently asked questions about registering solar PV systems with the City of Cape Town:
Registration of all SSEG systems, such as solar PV, is mandatory before installation to certify their safety and legality. These systems directly affect the home’s electrical setup and the broader electrical grid, making it crucial for electrical network operators to be aware of all generators. Registration ensures safety, as unapproved systems could pose a risk to city personnel or cause household fires, with the potential for insurance claims to be denied if the system is unauthorised. Additionally, the electrical grid’s stability can be affected by numerous connected SSEG systems, mainly when the transition from solar to grid power occurs at sunset. Complying with strict power quality standards is essential to maintain the integrity of the electrical supply. Legally, registration is required under the City of Cape Town Electricity Supply By-Law of 2010, ensuring the safety of those interacting with the PV system or the grid. The property owner is legally responsible for the protection of the installation, and the National Energy Regulator of South Africa (NERSA) mandates the reporting of all embedded generation.Â
All SSEG systems, including those with battery backup, require registration and authorisation in the City of Cape Town’s supply area. This includes various SSEG systems such as rooftop solar PV, small wind turbines, biogas, and small hydro systems. Solar water heaters and geysers that directly heat water without generating electricity are not classified as SSEG systems and are exempt from registration. However, solar PV panels that power electric geysers are subject to registration.Â
